At West Kootenay Animal Hospital, we have always provided after-hours care seven days a week for our clients. To provide this service, we work closely with our Arrow Lakes Veterinary Hospital colleagues to share after-hours calls on weekends and holidays. Unfortunately, accidents do happen, and not always during business hours. In the event of an actual emergency after hours, call our hospital’s main line at (250) 364-1910 and follow the directions given. Instead of speaking directly with the veterinarian on call, you will be directed to our new on-call service, Animal Healthlink. You will talk to an experienced Registered Veterinary Technician to triage the phone call and determine the appropriate next steps. If your pet needs to be seen, they will contact the veterinarian on call and set up a time for you to meet them at the hospital. They will give clients reliable advice in a calm, reassuring manner, and non-urgent cases will be deferred until regular business hours.
As our client, you can be assured that we are here for you. We believe treating our client’s pets is a privilege, and we will never take that for granted. Our hospital has always strived for work-life balance. With burnout and mental and physical exhaustion amongst many veterinary professionals, we feel it is essential to make these changes to help care for our team’s well-being.
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